Terms and Conditions
Last Updated: March 16, 2026
Welcome to Pepcut! These Terms and Conditions govern your use of our services. Pepcut is a product owned and operated by Fitwin, a company registered in Sri Lanka and the legal entity responsible for all services provided.
By accessing or using Pepcut services, you agree to be bound by these Terms and Conditions, which are governed by the laws of Sri Lanka. If you do not agree with any part of these terms, you may not use our services.
1Acceptance of Terms
By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Refund Policy.
- You must be at least 18 years old to use our services
- You represent that all information provided is accurate and current
- You agree to maintain the security of your account credentials
- You are responsible for all activities under your account
2Service Description
Pepcut provides a comprehensive web hosting and management platform with the following services:
- Web Hosting: Domain hosting, SSL certificates, and server infrastructure
- Content Management: CMS tools for building and managing websites
- Media Management: Cloud storage for images, videos, and documents
- API Services: Developer tools and API access
- Analytics: Visitor tracking and website analytics
- Support Services: Technical support and customer service
3User Accounts
3.1 Account Creation
To use Pepcut services, you must create an account by providing accurate and complete information. You are solely responsible for maintaining the confidentiality of your account credentials.
3.2 Account Security
You agree to immediately notify us of any unauthorized use of your account or any other breach of security. Fitwin will not be liable for any loss or damage arising from your failure to protect your account credentials.
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our sole discretion. You may also terminate your account at any time through your account settings.
4Subscription and Billing (Merchant of Record)
4.1 Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
4.2 Subscription Plans
Pepcut offers various subscription plans with different features and pricing. By subscribing, you agree to pay all fees associated with your chosen plan through our Merchant of Record, Paddle.
4.3 Payment Terms
Subscriptions are billed in advance on a monthly or annual basis. All payments are non-refundable except as outlined in our Refund Policy.
- Payments are processed securely by Paddle.com
- You authorize Paddle to charge your payment method for all fees
- Failed payments may result in service suspension
- Price changes will be communicated 30 days in advance
4.4 Automatic Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You can manage or cancel your subscription settings in your account dashboard or by contacting Paddle support.
All prices are in USD. International customers may incur currency conversion fees from their payment provider.
5Acceptable Use Policy
You agree to use Pepcut services only for lawful purposes and in accordance with these Terms. Prohibited activities include:
- Illegal Content: Hosting or distributing illegal, harmful, or offensive content
- Spam and Phishing: Sending unsolicited emails or engaging in phishing activities
- Malware Distribution: Uploading or distributing viruses, malware, or malicious code
- Copyright Infringement: Violating intellectual property rights of others
- Resource Abuse: Excessive use of server resources that impacts other users
- Security Violations: Attempting to breach or circumvent security measures
- False Information: Impersonating others or providing false information
- Adult Content: Hosting adult or explicit content without proper age verification
Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund.
6Intellectual Property Rights
6.1 Pepcut's Intellectual Property
All content, features, and functionality of Pepcut services, including but not limited to text, graphics, logos, software, and trademarks, are the exclusive property of Fitwin and are protected by international copyright, trademark, and other intellectual property laws.
6.2 Your Content
You retain all ownership rights to content you upload or create using Pepcut services. By using our services, you grant us a worldwide, non-exclusive license to host, store, and display your content as necessary to provide our services.
6.3 Copyright Infringement
We respect intellectual property rights and expect our users to do the same. If you believe your copyright has been infringed, please contact us with details of the alleged infringement.
7Data Backup and Security
While we implement industry-standard security measures, you are responsible for maintaining backups of your data:
- We perform regular automated backups for disaster recovery purposes
- Backups are retained for 30 days and are not guaranteed
- You should maintain your own independent backups of critical data
- We are not liable for data loss due to user error, system failures, or security breaches
- Use of SSL/TLS encryption for data transmission
- Regular security audits and vulnerability assessments
Always maintain independent backups of your important data. While we implement security measures, no system is completely secure.
8Service Availability and Uptime
We strive to maintain high service availability, but we do not guarantee uninterrupted service:
- Target Uptime: 99.9% uptime on a monthly basis
- Scheduled Maintenance: May be performed with advance notice
- Force Majeure: Not liable for outages due to events beyond our control
- Third-Party Services: Dependent services may affect availability
- Service Credits: May be offered for extended outages exceeding SLA
9Limitation of Liability
To the maximum extent permitted by law, Fitwin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or business opportunities
- Loss of data or information
- Service interruptions or delays
- Unauthorized access to your account or content
- Third-party actions or content
- Errors or omissions in content or services
Our total liability for any claim arising from your use of Pepcut services shall not exceed the amount you paid for the services in the 12 months preceding the claim.
10Indemnification
You agree to indemnify, defend, and hold harmless Fitwin, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of Pepcut services
- Your violation of these Terms and Conditions
- Your violation of any rights of another party
- Your content or data uploaded to our services
- Your violation of applicable laws or regulations
11Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. Key points include:
- We comply with GDPR, CCPA, and other applicable data protection laws
- Your data is stored securely with encryption
- We do not sell your personal information to third parties
- You have rights to access, modify, and delete your data
- For full details, please review our Privacy Policy
12Third-Party Services and Integrations
Pepcut may integrate with third-party services and applications. Your use of these integrations is subject to:
- The third party's own terms and conditions
- The third party's privacy policy
- We are not responsible for third-party services or their availability
- You grant necessary permissions for integrations to function
- We may discontinue third-party integrations at any time
13Dispute Resolution
13.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka, where Fitwin is registered. All legal matters related to these Terms will be subject to Sri Lankan law, without regard to its conflict of law provisions.
13.2 Arbitration
Any disputes arising from these Terms or your use of Pepcut services shall be resolved through binding arbitration rather than in court, except where prohibited by law. The arbitration will be conducted by a mutually agreed arbitrator.
13.3 Class Action Waiver
You agree to resolve disputes with us on an individual basis and waive your right to participate in class action lawsuits or class-wide arbitration.
14Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Material changes will be communicated via email or account notification.
- Continued use of services after changes constitutes acceptance
- You should review these Terms periodically
- If you disagree with changes, you may terminate your account
- Changes do not apply retroactively
15Severability and Waiver
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
16Assignment
You may not assign or transfer these Terms or your account to any third party without our prior written consent. Fitwin may assign or transfer these Terms or its rights and obligations without restriction.
17Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:
- Support: support@pepcut.com
- Response Time: Within 48 hours for legal inquiries
- Mailing Address: Available upon request
For legal matters, please email support@pepcut.com with "Legal Inquiry" in the subject line.
18Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us:
Important Notice
These Terms and Conditions constitute a legally binding agreement between you and Fitwin. Please read them carefully and ensure you understand all provisions before using our services.
For Enterprise Customers
If you are using Pepcut services on behalf of an organization or enterprise, you represent that you have the authority to bind that organization to these Terms. Custom enterprise agreements are available upon request.